RETURN &REFUND POLICY
At Kuna Mushrooms, we stand behind the quality of our products. This Return & Refund Policy explains when returns and refunds may be requested and how they are processed.
Return Window
✓ Returns accepted within 30 calendar days of delivery
✓ Proof of purchase required
✓ Product must meet eligibility requirements
Eligibility for Returns
Unopened and unused
Original packaging
No missing components
Proof of purchase provided
Submitted within 30 days
Non-Returnable Items
Opened products
Used products
Expired products
Sale items (unless defective)
Personalized orders
Orders older than 30 days
Defective or Damaged Products
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery. We will arrange a replacement or refund at no additional cost.
Refund Process
Submit Return Request
Product Inspection
Approval Confirmation
Refund Issued (5–10 business days)
International Returns
International customers are responsible for return shipping costs, customs duties, and applicable taxes.
Subscription Products
Cancel anytime
Future charges stop immediately
Previous shipments are not refundable
Contact Us
Need Help With a Return?
Subject: Return Request – [Order Number]
Response time: Within 2 business days
Legal Compliance
This policy is intended to comply with applicable consumer protection regulations in Ecuador and the United States. Nothing in this policy limits rights granted under local consumer protection laws.
Thank you for choosing Kuna Mushrooms. We are committed to providing high-quality products and excellent customer service.