SHIPPING INFORMATION
Fast, reliable delivery from Ecuador to your doorstep.
Processing: 1–3 Business Days
Ecuador Delivery: 2–7 Business Days
International Delivery: 7–25 Business Days
SHIPPING OVERVIEW
ORDER PROCESSING
Orders are typically processed within 1–3 business days after payment confirmation. During promotions or holiday periods, processing may take up to 5 business days.
SHIPPING DESTINATIONS
ECUADOR
All provinces covered
2–7 business days
INTERNATIONAL
Select destinations available
7–25 business days
Customs processing may affect delivery times
CUSTOMS & DUTIES
International customers are responsible for any customs duties, taxes, or import fees charged by local authorities.
Customs processing may affect delivery times.
Packages refused due to unpaid customs fees may not qualify for shipping refunds.
SHIPPING COSTS
Shipping rates are calculated at checkout based on:
Destination
Package weight
Shipping method selected
Free shipping promotions may be available on qualifying orders.
Shipping costs are non-refundable except in cases of defective products or shipping errors made by Kuna Mushrooms.
UNCLAIMED ORDERS
Packages returned due to failed delivery attempts or being unclaimed may require additional shipping fees before reshipment.
Restocking fees may apply.
SHIPPING COSTS
Shipping rates are calculated at checkout based on:
Destination
Package weight
Shipping method selected
Free shipping promotions may be available on qualifying orders.
Shipping costs are non-refundable except in cases of defective products or shipping errors made by Kuna Mushrooms.
LOST OR DAMAGED PACKAGE
If your package is lost, stolen, or arrives damaged, please contact us as soon as possible.
Lost packages:
Contact us within 14 days of the estimated delivery date.
Damaged packages:
Contact us within 7 days of delivery and include photos of the damage.
We will assist with carrier investigations whenever possible.
DELIVERY ADDRESS
Please ensure your shipping address is complete and accurate.
Orders returned due to incorrect addresses may require additional shipping fees before reshipment.
Returned packages due to incorrect addresses may require additional shipping fees.
IMPORTANT NOTICE
Delivery estimates are not guaranteed and may be affected by:
Weather conditions
Holidays
Customs inspections
Courier delays
Delivery dates are estimates only and are not guaranteed.
Kuna Mushrooms is not responsible for delays caused by customs or local postal services.
NEED HELP WITH YOUR SHIPMENT?
Questions about your order?
support@kunamushrooms.com
Subject:
Shipping Issue – [Order Number]
Please include your order number and a description of the issue.
Our team will be happy to assist you.
Last Updated: June 18, 2026
Kuna Mushrooms reserves the right to update this Shipping Information at any time.